Complaints Procedure

Last updated: 26/06/2026

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1. About this Complaints Procedure

This Complaints Procedure explains how complaints should be made where they relate to
LLB Legal Marketing Limited, trading as Eviction Help.

LLB Legal Marketing Limited operates a lead generation and marketing website.

LLB Legal Marketing Limited is not a law firm and does not provide legal advice or legal services.

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2. Complaints We Can Consider

LLB Legal Marketing Limited can consider complaints about:

• The content of this website
• Marketing material
• Advertising
• Lead generation activity
• Online enquiry handling
• Telephone enquiry handling before referral
• Data handling by LLB Legal Marketing Limited
• Website accessibility or functionality
• Clarity of information on the website
• The way your enquiry was handled before being referred to a legal service provider

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3. Complaints We Cannot Determine

LLB Legal Marketing Limited cannot determine complaints about legal advice or legal services provided by a law firm.

This includes complaints about:

• Legal advice
• Court proceedings
• Possession claims
• Notices
• Drafting of legal documents
• Litigation
• Advocacy or representation
• Client care provided by a law firm
• Fees charged by a law firm
• Delay by a law firm
• Professional conduct of a solicitor or law firm
• The outcome of a legal matter

Those complaints must be made directly to the instructed legal service provider.

At present, enquiries from this website are referred to SLS Solicitors Limited. If you instructed SLS Solicitors Limited, any complaint about legal advice or legal services should be raised directly with SLS Solicitors Limited under its own complaints procedure.

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4. How to Complain to LLB Legal Marketing Limited

If your complaint relates to LLB Legal Marketing Limited, Eviction Help, the website, marketing, enquiry handling or data handling, please contact:

LLB Legal Marketing Limited
Office 1, Initial Business Centre
Wilson Business Park
Manchester
M40 8WN

Telephone: +443330505381
Email: info@llblegalmarketing.co.uk
Website: www.llblegalmarketing.co.uk

Please provide:

• Your full name
• Your telephone number
• Your email address
• The date of your enquiry
• Details of how you contacted us
• Details of your complaint
• Copies of any relevant emails, screenshots, forms or documents
• What you would like us to do to resolve the complaint

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5. What Happens After We Receive Your Complaint

We will review your complaint and may contact you for further information if required.

• We aim to acknowledge your complaint within 5 working days.
• We aim to provide a written response within 28 days of receiving your complaint.
• If we need more time, we will let you know and explain why.

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6. Possible Outcomes

Depending on the complaint, we may:

• Explain our position
• Correct inaccurate information
• Amend website wording
• Update our processes
• Apologise where appropriate
• Refer the complaint to the correct legal service provider
• Provide details of the organisation you should contact
• Take steps to improve transparency
• Take no further action if the complaint does not relate to LLB Legal Marketing Limited

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7. Complaints About Legal Services

If your complaint relates to legal services, you should complain directly to the instructed law firm.

The law firm will have its own complaints procedure.

If you remain unhappy after the law firm has issued its final response, or if the law firm has not responded within the relevant time period, you may be able to refer the complaint to the Legal Ombudsman, subject to the Legal Ombudsman’s rules and time limits.

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8. Legal Ombudsman

The Legal Ombudsman deals with complaints about legal service providers.

LLB Legal Marketing Limited is not a law firm and does not provide legal services. Therefore, the Legal Ombudsman may not be able to deal with complaints about LLB Legal Marketing Limited unless the complaint relates to an authorised legal service provider.

If your complaint is about SLS Solicitors Limited or another instructed law firm, you should first complain to that firm directly.

The Legal Ombudsman will generally expect the law firm to have had the opportunity to respond before it considers a complaint.

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9. Data Protection Complaints

If your complaint relates to how LLB Legal Marketing Limited has handled your personal data, please contact us first:

Email: info@llblegalmarketing.co.uk
Telephone: +443330505381

We will investigate your data protection complaint and respond in accordance with applicable data protection law.

If you remain unhappy with how we have handled your personal data, you may have the right to complain to the Information Commissioner’s Office.

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10. Important Clarification

LLB Legal Marketing Limited can only investigate complaints about its own website, marketing, enquiry handling, data handling and lead generation activity.

LLB Legal Marketing Limited cannot investigate or decide complaints about legal advice, legal services, litigation, court documents, representation or fees charged by an instructed law firm.

Those complaints must be directed to the instructed law firm.